How it Works
Everything you need to know to plan your visit to Escape Factor and get the most out of your escape room experience.
What is an Escape Room?
An escape room is a fun, unique and exciting activity where you and a group of your friends or family are “locked” in a room with a goal for “escaping”. You and your team have one hour to achieve that goal and win. Sometimes the goal of the room is to escape, sometimes it’s to find a hidden object or save the Timekeeper. Whatever the goal is, there will be many puzzles and challenges to solve along the way.
Escape rooms are a team-based game. You must work together and communicate well in order to succeed. Every person in the room brings something unique to the game, so it’s important that everyone gives their ideas and tries to help solve the puzzles. Failure to work as a team will slow you down.
Each group will also have a Gamemaster available to help them when the group is stuck. The Gamemaster is there to ensure you have a fun experience, so if you need a clue or help with a puzzle, let them know! We want you to have fun. Some find fun in the challenge of the solving puzzles, some find fun in the experience. It’s up to you!
Important note: For safety reasons, you are never actually locked in the escape rooms. You can easily leave for bathroom breaks or emergencies.
Our Pre-Show Policy
In order to keep the flow of customers on track and not get behind schedule, we have a strict pre-show policy we ask all escapers to follow.
- We LOCK the front doors until 5 minutes prior to your scheduled time. You may want to use this time outside to fill out the waiver on our phone, as we no longer offer public tablets to sign waivers.
- Everyone must sign an electronic waiver. Please visit escape-factor.com/waiver to view and sign this online before your escape room starts.
- We will start going over the rules either FIVE minutes after entering or TEN minutes after your scheduled time, whichever is earlier. Rules will begin regardless of whether or not your entire party is present. Performance timer will begin 5 minutes after rules begin, with or without you and your guests.
- Please do not be late! Latecomers will not be accommodated or refunded.
Health and Safety Precautions
For the health and safety of both our customers and our employees, we have instituted the following changes for all escape room performances:
- All our escape rooms are PRIVATE. The only people in the room with you will be the people in your group.
- We welcome service animals, but pets are NOT permitted in the rooms. If you are unable to leave them at home, please arrange for someone to accompany them in the lobby during your entire visit.
- Hand sanitizer is readily available throughout our building. You are also encouraged to use sanitizer upon arrival and when leaving.
- We use HEPA air filters in ALL our rooms in an effort to reduce viral concentrations in the air.
- IF YOU ARE SICK, please DO NOT attend. We can offer you a credit for a future booking if you are sick, but we will still run the show for the rest of your party. We do reserve the right to restrict entry to any customers displaying any COVID or cold-like symptoms.
📞 Contact & Store Info
We're located at 7228 Madison St, Forest Park, IL 60130 — right across the street from Starbucks!
We're open weekdays from 4pm-9pm, and from 11am-9pm on weekends, school breaks, and holidays (except Thanksgiving and Christmas) — rooms need to be booked more than an hour in advance, so no last-minute “we just decided to escape reality” walk-ins. Unless you're super lucky and happen to catch a Game Master right after they wrap up with another group — though if they've got another set of customers coming in right behind you, no dice.
Need a different time? Other slots are available by appointment, just with custom fees attached.
We're shifting toward text-based contact these days — we'll usually get back to you within the hour during business hours, but definitely within 1 business day. Text us at 708-943-7227, or leave a voicemail at the same number and don't be surprised if we just text you back at the number you called from.
👋 Getting to Know Us
Think decorated, immersive room, pile of puzzles, ticking clock — basically a heist movie minus the felony charges. You've got an hour to out-think a room built to out-think you.
Want the full rundown before you show up? Check out our How Escape Rooms Work Guide.
Nope, you're not really locked in — the entrance door always stays open as your exit, even if some things inside look locked for the game. (The clock keeps running if you peek out early, though, so no cheating!)
Safety-wise, just follow the rules and use common sense and you'll be totally fine — nothing sketchy going on here, just puzzles.
Comfy clothes and shoes you can actually move in — you'll be on your feet, digging through drawers, and occasionally crawling. Rooms can also run warm with a full group in there, so dress light.
As much as we'd love to see Fluffy “help” solve a puzzle, only trained service animals are allowed inside.
Sometimes! But training takes real time to get right, so we're usually not the place for a quick summer gig. We're looking for longer-term employees who want to help customers develop their love for escape rooms!
🧩 Picking the Right Room
Depends on your group's size, experience level, and how spooky you're feeling:
- The Treehouse Raid at Fort Knocks (2-6 players) — great for smaller groups, densely packed with puzzles that reward teamwork. A solid pick for younger kids, date nights, or a fun family experience.
- Ghost in the Graveyard (2-8 players) — good for small-to-medium groups, with a more immersive, darker atmosphere. No actual monsters, we promise, but kids sensitive to the dark might prefer another room.
- Bonus Fun Time Game Show Challenge (3-9 players) — our nostalgic crowd favorite, perfect for bigger groups of any age.
- The Timekeeper's Trapped! (4-12 players) — our biggest room, with the most puzzles, built so bigger groups can split into subgroups and tackle them simultaneously — a great pick for a big birthday crew or experienced team, though it might be a lot for a smaller or first-timer group. Online bookings for this room require at least 2 adults; text us at 708-943-7227 if you'd like to talk it over.
Ages 6 and up are welcome! A few rules to know: kids 6-12 need at least one paid adult per three kids (unattended little ones can't play, no refunds either), and anyone under 6 has to stay in a stroller or in an adult's arms the whole time — no exceptions.
We might ask for ID if age is questionable, just so we're not sneaking any suspiciously tall 5-year-olds through.
Not at all — these are built with adults in mind first, but they're a blast for all ages. Younger groups get extra hints and guidance from our Game Masters to keep things fun instead of frustrating.
💳 Reservations & Payment
Easy — pick your room, grab your group, and choose a time on our live calendar. Every room is 100% private, so no random strangers joining your team.
Payment happens at booking to lock in your spot. Head to our Online Booking Page and you're set!
Yep — full payment up front reserves your room. Think of it as your commitment to actually showing up (we're looking at you, chronic rescheduler).
You can book online right up until 65 minutes before your start time, if there's availability. Great for planners and last-minute daredevils alike.
Pricing, capacity, and current time slots all live on our booking page — our biggest room holds up to 12. Got a bigger group? We can often kick off multiple rooms at once, just give us a shout to coordinate.
Group smaller than a room's minimum? Call us at 708-943-7227 — depending on availability and experience level, we may be able to bend the rules a little.
Book for however many you know for sure are coming — you can always add more later as long as you stay under the room's max. Since every room is private, no surprise strangers will fill in the gaps.
Absolutely — add players anytime, up to your room's capacity. Contact us ahead of time and pay for your new full headcount, or just add people at the front desk for a flat fee per extra person when you arrive. Either way, more friends means more fun (and more hands to blame when the puzzle stumps you).
We really recommend booking ahead — we're reservation-based, so staff aren't always around for a walk-in game. Show up without a booking and you might just find an empty lobby and no one to let you in.
👥 Group Size & Capacity
Nope, your group has the room to yourselves — no other bookings, no random strangers. Our team may pop in from time to time if something needs a hand, and depending on the room and your group, don't be too surprised if you get some extra company along the way.
Yep! The Treehouse Raid at Fort Knocks and Ghost in the Graveyard are both built to work great with just two people. Bonus Fun Time Game Show Challenge and The Timekeeper's Trapped! have slightly higher minimums (3 and 4, respectively), but two of you can still book either by covering the minimum number of spots.
We've got four rooms running at once, fitting up to 35 people an hour combined. For big groups, we split you across rooms and start everyone at the same time so nobody's left twiddling their thumbs waiting.
🎂 Birthday Parties & Special Events
We're all about the escape room, so we don't have dedicated party rooms or a space for cake and candles. Looking to round out the celebration? Forest Park has plenty of great party venues nearby: Chamber Party Venue List
Sadly, no — no dedicated party space means no food, drinks, or cake on-site. Plan to celebrate with treats before or after your game!
Any of our rooms work great for kids — our Game Masters adjust hints and guidance to fit the group. Just know Ghost in the Graveyard runs dark and moody (eerie, not scary, but worth knowing), and The Timekeeper's Trapped! really shines once you've got 9 or more kids — for smaller crews, another room might be a better fit. For the full room-by-room breakdown, check out "Which room should we pick?" above.
⏰ Arrival & Timing
Yep, everyone needs a signed waiver before playing — you can knock it out ahead of time right here: https://escape-factor.com/waiver
Under 18? A parent or guardian needs to sign for you (sorry, no forging Mom's signature).
Show up on time — the door stays locked until just before your game, then you'll get a quick safety rundown before heading in. Didn't finish your waiver? No worries, you can sign it on your phone while you wait.
Yep, metered street parking on Madison and nearby streets — just $1/hour with no time limit, and free on Sundays. Weekend evenings get busy, so plan accordingly if you're coming Friday or Saturday night.
Your timer starts 15 minutes after your booked time, whether your whole crew has shown up or not. Games run up to 60 minutes, and with the briefing and wrap-up, plan for about 60-80 minutes total.
Unfortunately, no extensions — we're on a tight schedule and need every minute to reset for the next group.
🔄 Delays & Cancellations
We can start on time and let stragglers join once they arrive, or you can wait for everyone first — just know waiting eats into your game clock. We're often booked back-to-back, so we can't push your start time past your reservation window. If you know you're running behind, shoot us a text at 708-943-7227 with your ETA and we'll do what we can to work with you — but after about 10-15 minutes, we may need to start with or without you.
Usually, yes — but there's a catch: once your game starts, our Game Master is typically tied up running the room for your group, so there's not always someone free to let a latecomer in at the door. If you know someone's running behind, give us a heads-up by text so we can try to have someone ready — otherwise, they may end up waiting outside a bit until there's a break to let them in.
All ticket sales are final — no refunds for cancellations, no-shows, or “traffic was crazy” arrivals. Build in a buffer if you can, since our booking schedule doesn't leave much wiggle room!
Your health matters more than your booking — if you're feeling under the weather, please sit this one out. We'll credit the sick guest for a future visit while the rest of your crew still plays as planned.
Just know we may turn away anyone showing obvious signs of being contagious — let's stay safe!
🚪 House Rules & Logistics
Keep the snacks outside — food and drinks aren't allowed in the rooms. Please finish up before you come in, and heads up: we can't let in anyone who seems intoxicated, no refunds included.
Bring your phone, but keep it in your pocket — Google won't help you here. No livestreaming or long videos, please; a quick photo or two is fine, but let's not spoil the puzzles for the next group by giving away the whole room online. Catch you recording, and your phone might take a short timeout — and you, if necessary.
All our rooms are wheelchair accessible, though a couple of spots in Treehouse Raid, Ghost in the Graveyard, and Timekeeper's Trapped! can be tight for larger wheelchairs — and a few sections in Treehouse Raid and Ghost in the Graveyard involve some crawling.
Got specific concerns? Reach out before booking and we'll figure out what works.
708-943-7227
Text & voicemail friendly!
Fast text replies within 1 biz day.
7228 Madison Street
Forest Park, IL 60130
ABOUT US
We're a local, minority-owned small business dedicated to bringing high-end escape room experiences with mind-boggling environments to Forest Park, Chicago, Rosemont, Elmhurst and surrounding areas.
HALL OF FAME
We've had some fun and famous guests (Venus Williams, Terrence Howard!) visit our escape room. Check out our escapee hall of fame!
PROUD MEMBERS OF...
